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October 16, 2014

Benefit Cosmetics - Customer Service



I recently redeemed some Shoppers Drug Mart Optimum Points on a Benefit Cosmetics Boi-ing Concealer.




I had one in the past, and actually finished it up, and wanted a new one to replace it. I figured since they sell Benefit Cosmetics now, I could redeem those points for something I know I would use.

Unfortunately, I must have picked a bad package because when I opened it up, my concealer looked like this:


I ended up contacting Benefit Cosmetics on Twitter, and they asked me to send them an email with some more information.

After sending an email, with the attached photo, I got a response within a few days. Benefit Cosmetics offered to send me a full size replacement.

I have to say, I wasn't expecting that response. Not just that, they sent it out asap, and I got it the next day. And they sent it in that cute package in the first photo.

Thank you, Benefit Cosmetics for dealing with this in such a positive experience. I know now that I will support your company even more, when looking for new products to try.

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